Spodi Support
How to reach us, and how questions about the paid Spodi Premium subscription are handled: payment, automatic renewal, cancellation, refunds and disputed charges.
Contact
Email: support@spodi.ru
We read email every day and aim to reply within one business day. Please include the email address of your Spodi account and, if your question is about a specific payment, its date and amount — that lets us locate the transaction faster.
Subscription and payment
Spodi Premium is purchased on our website at spodi.ru/subscribe. Current plans: Premium Monthly — RUB 190 per calendar month, Premium Yearly — RUB 1,900 per calendar year. All prices are denominated in Russian rubles.
Payments are processed through the acquiring service of JSC «TBank». Card details are entered on the bank's own page — Spodi never receives or stores your card data. The subscription activates once the bank confirms the payment, typically within seconds. The start and end dates of the paid period are shown under «Profile → Subscription» in the app and on the website.
If a payment went through but Premium did not activate, write to us with the date and amount. We will reconcile the transaction with the bank and enable access manually.
Automatic renewal and how to turn it off
Automatic renewal is enabled only with your explicit consent, given by a separate checkbox on the payment page. The charge occurs one calendar day before the paid period ends. You can cancel without consequences up to 24:00 MSK on the day preceding that charge.
Two ways to stop it, both available at any time:
- Profile → Subscription → Cancel renewal — access continues until the end of the paid period; no further charges occur.
- Profile → Subscription → Delete card — automatic renewal stops immediately; access continues until the end of the paid period.
If a charge fails, the subscription enters a 72-hour grace period: access is preserved while we retry. After 72 hours without a successful charge the subscription is treated as expired.
Refunds
You may withdraw from the subscription and request a refund at any time under Article 32 of the Russian Consumer Protection Law. The refund is the amount paid less the value of the calendar days already used.
Send your request to support@spodi.ru or through the app. Refunds are issued to the same card used for the payment within 10 calendar days of receiving the request. The time for funds to appear depends on your issuing bank and may take a few additional business days.
If Premium was unavailable through our fault for more than 24 consecutive hours, that is grounds for a proportional refund.
Disputed charges
If you see a charge you did not make, email support@spodi.ru with the date and amount. We will retrieve the transaction from our payment provider and refund it if the charge was unauthorised. You may also contact your card issuer in parallel.
Payment receipt
The Operator uses the Russian «Professional Income Tax» regime (NPD, Federal Law 422-FZ) and is exempt from cash-register requirements under Federal Law 54-FZ. A receipt is issued in the Federal Tax Service «Мой налог» system after every confirmed payment and delivered by email or link. If you did not receive one, write to us and we will resend it.
Details
Individual entrepreneur Maksim Yurievich Gulyaev, INN 524613147662, OGRNIP 326527500032500
Address: 606440, Bor, Nizhny Novgorod Region, Russia
Full terms are in the Public Offer. See also: Terms of Use, Privacy Policy.